Do not fall victim to the scare tactics and fraudulent practices of so-called timeshare “exit” companies. Former vacation ownership members share their experiences with these unscrupulous companies.
We have had numerous wonderful vacations with Diamond Resorts over the past decade and created many wonderful memories that still bring smiles to our faces. Unfortunately, due to our current family health circumstances, it became necessary for us to end our vacation ownership with Diamond Resorts.
When we were in the midst of making this decision in March of 2019, we received a call from Corporate Structure Group LLC, represented by Theresa Ashe. She told us that she would like us to work with her to have our ownership transferred out of our possession. She stated that the process would take less than a year to complete, and that she would be in touch every week with the status of the process. She requested a fee of $5,000 to cover their expenses of the transfer of ownership. We sent them the check and signed a contract.
She did call us weekly for about a month or so. Then the phone calls came less often.
In August, she said the process was taking longer than anticipated and requested an additional $1,950, which we paid.
By early 2020, Theresa was contacting us less than once a month. In February, she started giving us excuses about an ill family member, and that she had traveled to Connecticut and Vermont to help out family members. Then she told us she was diabetic, that she had fallen and doctors were discussing amputating toes on her right foot. In March, a voice message let us know that the office was closed due to COVID-19, and the County and Corporate Structure Group LLC would not allow the employees to work from home.
Then in May, we received a voice message telling us she would call again in a day or two about our status with Diamond Resorts.
On June 19, 2020, we contacted the Diamond Resorts Transitions™ Program, and we were directed to contact Assistance/Hospitality. On July 7, we spoke with a Diamond Resorts representative about the process to relinquish our vacation ownership.
At Diamond’s recommendation, we have filed complaints with the Attorneys General in our home state of Massachusetts and in Florida, the former location of Corporate Structure Group LLC.
We are now working solely with Diamond Resorts to assist us in relinquishing our account. Obviously, we will not be working with Corporate Structure Group LLC, and we warn others not to work with any other third-party.
– David and Barbara
BEWARE of the company Timeshare Exit Team. My experience with this company has been nothing but months of frustration and being lied to. I have been given the run around from Timeshare Exit Team for more than two years. My contract states a “100% money back guarantee” to get me out of my timeshare with Diamond Resorts. They did not fulfill the service of getting me out of my contract and refuse to give me my money back.
In the beginning, I had positive phone calls and feedback with my Customer Success Agent, Samuel Peterson. After several months had gone by, he stopped answering my phone calls, nor would he return any of the numerous messages I left. I then had to deal with the frustrations of their customer service, being on hold for long periods of time, sometimes I was even hung up on. At times when I finally had the chance to speak with someone, I was met with nothing but empty promises. After several phone conversations, letters to their Management and CEO demanding a full refund, I still have received no response. I have been more than patient with this company. I reported Timeshare Exit Team to my state’s Attorney General and the Better Business Bureau.
– Linda